1. Introduction

Welcome to VitaliTea ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect certain personal information that you provide directly to us, such as your name, email address, shipping address, and payment details. We may also collect information automatically when you visit our website, including your IP address, browsing patterns, and device information.

3. Use of Information

We use the personal information we collect for various purposes, including:

Processing and fulfilling your orders.

Communicating with you about your orders, account, and inquiries.

Sending you updates, newsletters, and promotional materials (you can opt out at any time).

Analyzing website usage and improving our services.

Complying with legal obligations.

Direct Debits: If you create an account or start a free trial, you agree that your payment details may be used for direct debits, which may appear on your bank statement under our parent organization's name rather than VitaliTea.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering products. We may also disclose information if required by law or to protect our rights, privacy, safety, or property.

Parent Organization and Connected Companies: As part of our parent organization and affiliated companies, we may share customer data with these entities for internal purposes such as customer support, product fulfillment, and marketing communications. By using our services, you agree that these companies may contact you directly with offers or updates related to VitaliTea, as well as other products or services that may not be directly related to VitaliTea. Customers will always have the ability to opt out of such communications if they prefer not to receive them.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your online experience and gather information about your preferences and browsing behavior. You can adjust your browser settings to manage cookies, but please note that some features of our website may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You can access, update, or delete your personal information by logging into your account. You can also unsubscribe from our promotional emails by following the unsubscribe instructions provided in the email. You may choose not to provide certain information, but this may limit your ability to use certain features of our website.

8. Affiliates and External Parties

Affiliates, content creators, brand advocates, and other external partners do not have access to your personal information unless explicitly stated. Any information shared by affiliates or external partners is governed by their individual privacy practices and does not fall under the responsibility of VitaliTea.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly remove such information.

10. Payment Processing and Third-Party Services

We use third-party payment processors, such as Shopify, PayPal, and Shop Pay, to handle transactions made through our website. Customer payment details, including credit card and bank information, are securely stored and managed by these third-party merchants in compliance with their privacy policies and security practices.

Vitalitea does not store or have direct access to customer credit card or bank details, and while we strive to partner with trusted and secure platforms, we are not liable for any data breaches, leaks, or security incidents that may occur within these third-party services. For more information on how your data is handled, we encourage you to review the privacy policies of Shopify, PayPal, and Shop Pay.

11. Abandoned Checkout Emails:

When a customer begins the checkout process but does not complete their purchase, Shopify’s system automatically sends an abandoned cart email on our behalf as part of its standard functionality. This may also include occasional promotional communications. If you prefer not to receive these emails, you can easily unsubscribe at any time by following the instructions provided in the email.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or by other means.We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering products. We may also disclose information if required by law or to protect our rights, privacy, safety, or property.